1. General Policy on Paid Memberships

At Swayamvar Vivah Sanstha, we strive to deliver transparent, authentic, and premium matchmaking services. Please review our refund policy prior to purchasing any of our paid membership packages (Silver, Gold, Platinum).

2. Digital Service Nature & Non-Refundability

Our premium memberships grant immediate digital access to proprietary member databases, contact number reveals, direct messaging, and advanced search filters. Because these features are delivered and consumed instantly upon plan activation:

• Payments once made for any membership package are generally non-refundable and non-transferable.
• No pro-rata refunds are issued if you find a life partner or choose to delete your account prior to the expiration date of your plan. (Finding a partner quickly is our greatest success!)

3. Exceptional Circumstances Eligible for Refund

A full or partial refund will be granted strictly under the following conditions:

• Duplicate / Multiple Debits: If your bank or credit card was charged twice or multiple times due to a gateway connection timeout, the duplicate amount will be refunded automatically or within 5–7 business days upon notification.
• Service Failure: If payment was debited from your account but the membership plan failed to activate due to a technical error, and our support team is unable to activate your plan within 48 hours of reporting.

4. Refund Processing Timeline

Approved refunds will be processed back to the original method of payment (bank account, credit card, UPI, or Net Banking) within 5 to 7 working days, subject to bank processing cycles.

5. How to Request a Refund

To submit a billing inquiry or refund request, please email our finance team at billing@swayamvar.in with your MatriID, Registered Mobile Number, and Transaction/Payment Reference receipt.